Experian Health acquires eInsights, expanding insurance discovery to help healthcare organizations recover missed reimbursements

The acquisition gives providers a safety net to find insurance coverage that changes, becomes active or is discovered after care is delivered

Key Highlights:

• Experian Health acquires eInsights, which serves more than 200 U.S. healthcare organizations and has helped clients recover more than $225 million in reimbursements, while helping prevent patients from being billed for care covered by insurance.
• eInsights continually searches for coverage that may have been missed earlier in the revenue cycle, fills gaps in insurance information, and identifies coverage that can lead to reimbursement.
• eInsights complements Experian’s leading front-end insurance discovery capabilities, creating a robust, end-to-end coverage identification platform.

Costa Mesa, Calif., Oct. 20, 2026 — Experian, the global data and technology company, today announced its acquisition of eInsights, a healthcare technology company that helps healthcare providers find patient insurance coverage that may have been missed or unavailable when a patient received care. The acquisition expands Experian Health’s insurance discovery capabilities beyond the front end of the revenue cycle, giving providers another opportunity to identify coverage after patient care is delivered.

Together, Experian Health will be able to deliver an end-to-end solution that enables healthcare organizations to recover reimbursement they may otherwise have missed, reduce uncompensated care and spare patients from being billed for care that should have been covered by insurance.

A Complex Insurance and Benefits Landscape

Identifying a patient’s insurance coverage at registration is critical, but it doesn’t always tell the whole story. Coverage can change, become active or only become discoverable after care has been delivered. When that happens, providers can miss reimbursement they are entitled to – and patients can receive bills for care that should have been covered.

That challenge is becoming even more important as providers navigate continued changes in insurance coverage and Medicaid eligibility. Most notably, coverage shifts are expected to grow when the One Big Beautiful Bill Act takes effect January 1, 2027, increasing the frequency of Medicaid eligibility redeterminations.

“Finding insurance coverage shouldn’t be a one-time event,” said Jason Considine, President of Experian Health. “A patient’s coverage can change or become discoverable after care is delivered, and when that happens, providers can miss reimbursement and patients can end up with bills they shouldn’t have received. Bringing eInsights into Experian Health gives our clients another opportunity to find that coverage – from the beginning of the patient journey through the back end of the revenue cycle. As rising costs, regulatory pressures, and operational complexity continue to squeeze margins, healthcare providers can’t afford revenue leakage. Capturing every dollar they are owed helps ensure the financial stability they need to continue delivering exceptional care for their patients.”

A Comprehensive, End-to-End Insurance Discovery Solution

As part of their overall post-service insurance discovery solution, eInsights, a top 20 pick for Emerging Solutions by KLAS in 2025, offers retroactive Medicaid identification, secondary coverage identification, coordination of benefits optimization, past timely filing denial prevention, and Disproportionate Share Hospital reporting. The company has helped their client organizations recover more than $225 million in reimbursement and saved patients from erroneous billing.

“eInsights was built around a simple idea: providers should have every opportunity to find valid insurance coverage, even after care has been delivered,” said John Wester, Executive Chairman and Founder/CEO of eInsights. “Joining Experian Health allows us to bring that capability to more healthcare organizations and connect insurance discovery across the revenue cycle. That means less manual work for staff, more reimbursement for providers and fewer unexpected bills for patients.”

About Experian Health

At Experian Health, we serve more than 60 percent of U.S. hospitals and more than 5,800 medical practices, labs, pharmacies and other healthcare providers to simplify healthcare with data-driven platforms and insights that help our clients make smarter business decisions, deliver a better bottom line and establish strong patient relationships.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We invest in talented people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 25,200 people across 33 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

For more information about Experian Health, visit http://www.experian.com/healthcare.

About eInsights

eInsights provides insurance discovery, coverage identification, and eligibility intelligence solutions that help healthcare organizations identify active insurance coverage, improve reimbursement outcomes, reduce uncompensated care, and streamline patient access workflows. For more information, visit https://eligibilityinsights.com/.